返回业务:肖恩桃泰桃|桃阿夫美发&美容

More in this section

返回业务:肖恩桃泰桃|桃阿夫美发&美容

For our Back to Business series, we wanted to see how business owners are coping in Ireland, so we turned to Sean Taaffe to get his latest advice and insights on how he is navigating his business through the COVID-19 pandemic.

肖恩,你有什么建议可以提供沙龙所有者s to help them get through this lockdown?

我现在认为,除了家庭之外的沙龙所有者的生活中,这两个最重要的群体是他们的团队和他们的客户 - 这对两个群体保持联系至关重要。更新团队目前 - 股票教育网站,也许可以与他们或咖啡早晨进行缩放研讨会。为您的客户,提醒他们,您还在考虑它们,并鼓励他们在这艰难时期有任何问题或需要建议的情况下留言沙龙。

What measures can salon owners take now to ensure their salons are ready to reopen when the lockdown ends?

I guess this depends on the measures that have been taken initially. What I mean by this is for example in our salons we turned the water off at the mains and switched off the water heating and salon heating system. I would suggest now is the time to plan all this. Write down a checklist mentally. Go through day one when you return (imagine it is a Christmas Saturday), what could possibly go wrong… phones, water, computer system etc? Make sure to do a stock check, it is the perfect time to do this and it brings your levels up to, like I said, a Christmas capacity because that is what will be needed.

I would also suggest walking through the salon and figuring out how social distancing might be managed, as this may well be an issue when we reopen. PPE is something that should be ordered now and be in place to protect staff when salons reopen.

当沙龙最初重新打开时,我们会看到什么主要变化?

需求!我认为需求将是我们之前没有看到的东西,如果没有正确处理,可能会失去业务。社会疏远,我认为这必须保持一段时间,并将为许多沙龙和理发店提出一个问题。

您可以突出沙龙在重新打开时需要对焦的关键领域,以确保业务将蓬勃发展?

房子前面是关键!处理预约的需求面对面和通过电话或社交媒体将具有挑战性,需要以正确的方式处理,以确保客户不会等待。让客户了解您正在做的或打算为满足额外需求而做的事情。

How will you ensure staff are confident and as upbeat as possible when they return to the workplace?

就像我上面的说法一样,与团队一起签订至关重要,它保持了与之存在的关系。我想在线或虚拟教室为他们提供持续的教育机会,以保持团队精神,所以一旦他们回来,他们就会跑去。

锁定教导你有什么课程,并且在运行业务时,您现在会有不同的事情吗?

你无法控制一切!世界上最好的规划并没有考虑我们正在经历的东西。我确实认为它已经向我们带来了平衡,即使我们也许疯狂的几周,我认为许多沙龙所有者特别是努力获得更好的家庭/工作生活平衡。无论是那个,还是因为锁定他们根本不想回家!

How do you plan to cope with the deluge of clients wanting to get their colour done or cut booked in when salons reopen?

我们有一个55队,我只是在联系他们所有人看看他们将准备好四周的额外工作时间。我们肯定会延长开放时间,并将考虑周日开放。

If there was one thing that you would have done differently in retrospect (knowing what we do now) that would have helped you weather this storm, what would that have been?

Connectivity! I had never used Zoom or any other video conferencing prior to this. A rainy-day fund also would be a good one! Not easy to achieve in business as there is always something to pay, however I do think an idea would be to see what your business monthly costs are, excluding wages, and then double it as a target for your fund.

你还有什么想补充的吗?

我们荣辱与共。我看到它的方式,我们现在的一件事比以往任何时候都多了!与你可以落入两组中的一个:1。你明智地使用时间,在你休息时制定你的一天,并为您的业务或教育或两者分配时间。或者2.您观看Netflix必须提供的一切!

I know for me what group I want to fall into!